Returns and Refund Policy

At HIGHOHAY, we want you to be satisfied with your purchase. However, for hygiene and safety reasons, the following items are non-returnable and non-refundable:

• Kitchen & Housewares
  
• Beauty care
  
• Home Living products
  
• Personal care items

For all other eligible returns:

• Initiate a Request: Contact our Customer Service within 30 days of delivery via:
• Email: [email protected]
• Live Chat: Available on our website.
• Return Authorization (RA):
  
• An RA number is required for all returns. We will provide one after reviewing your request.
• RA numbers expire in 7 days—returns received after this period will be refused.
• Conditions for Refund:
  
• Items must be unused, in original packaging, and shipped freight prepaid.
• Refunds are processed only after we receive and inspect the item.
• Defective/DOA Items:
  
• Eligible for replacement only (same product/model).
• Must include original factory packaging; deviations incur a 20% restocking fee.

Note:

• Write the RA number on the shipping label (not the carton).
• Returns shipped freight collect or without an RA will be refused.
• Refund amounts are based on the purchase price or current price (whichever is lower).

For questions, contact us at [email protected].