Returns and Refund Policy

Returns and Refunds

At HIGHOHAY, we want you to be satisfied with your purchase. However, for hygiene and safety reasons, the following items are non-returnable and non-refundable:

• Food, beverages, and supplements
• Fashion items (clothing, accessories)
• Health wellness products/consumables
• Personal care items

 

Right of Withdrawal

You have the right to withdraw from the purchase of an item within 30 days from the date you receive your order. This is applicable to items that are not on the non-returnable list mentioned above.

To exercise your right of withdrawal, please follow the steps below:

• Initiate a Request: Contact our Customer Service within 30 days of delivery via:
• • Email: support@highohay.com
  • Live Chat: Available on our website.

• Return Authorization (RA):
  • An RA number is required for all returns. We will provide one after reviewing your request.
  • RA numbers expire in 7 days—returns received after this period will be refused.

• Conditions for Refund:
  • Items must be unused, in original packaging, and shipped freight prepaid.
  • Refunds are processed only after we receive and inspect the item.

• Defective/DOA Items:
  • Eligible for replacement only (same product/model).
  • Must include original factory packaging; deviations incur a 20% restocking fee.

Note:

• Write the RA number on the shipping label (not the carton).
• Returns shipped freight collect or without an RA will be refused.
• Refund amounts are based on the purchase price or current price (whichever is lower).

For questions, contact us at support@highohay.com.